


FINTECH ONBOARDING REDESIGN
FINTECH ONBOARDING REDESIGN
Case Study: Reducing Investment App Abandonment
Case Study: Reducing Investment App Abandonment
Prepared by
Prepared by
Genevieve Anyanwu
Responsibility
UI Design, UX Design, User Research
Project Duration
Project Duration
3 weeks
Tools
Tools
Figma, FigJam, Principle (prototyping)



User Research & Insights
User Research & Insights
Trust deficit: First-time investors hesitate to share personal data (BVN, NIN) without understanding why or how its protected
Unclear value proposition: Users dont understand the difference between equity, mutual funds, and bonds before being asked to choose
Verification friction: BVN verification takes 5 minutes with zero progress feedback, making users think the app is broken
Cognitive overload: Too many steps presented at once 9 screens before first investment)
Risk anxiety: Financial language and legal disclaimers scare off casual investors
Trust deficit: First-time investors hesitate to share personal data (BVN, NIN) without understanding why or how its protected
Unclear value proposition: Users dont understand the difference between equity, mutual funds, and bonds before being asked to choose
Verification friction: BVN verification takes 5 minutes with zero progress feedback, making users think the app is broken
Cognitive overload: Too many steps presented at once 9 screens before first investment)
Risk anxiety: Financial language and legal disclaimers scare off casual investors
Competitive Analysis
App
What They Do Well
Opportunity Gap
PiggyVest
✅
Social proof (challenges with friends), instant feedback on savings
❌
Savings-first, doesn’t explain investment types
Cowrywise
✅
Educational content, portfolio diversification
❌
Dense onboarding, no gamification
Risevest
✅
International diversification, lower minimum investment
❌
Complex currency conversion, lacks trust-building


High-Fidelity Screen Mockups
High-Fidelity Screen Mockups
STEP 1: Welcome + Value Proposition (Optional Guided Tour)
Show: 3 investment types with realistic returns and icons
Action: User selects Create Account or Explore Products First
STEP 1: Welcome + Value Proposition (Optional Guided Tour)
Show: 3 investment types with realistic returns and icons
Action: User selects Create Account or Explore Products First
9:41
Start Building Wealth
in 5 Minutes
Invest securely with Nigeria's trusted platform. CBN licensed • 500,000+ investors
CBN Licensed
500k+ Users
Bank-grade Security
Get Started
Explore Products First

9:41
Choose Your Product
Which investment fits your goals?
Continue
1/5
Fixed Term Treasury
Your funds are locked for the chosen period
Best Offer
16%. p.a
Target Savings
Save Towards a goal
12%. p.a
Flexible Savings
Withdraw at anytime and still earn
12%. p.a
Not sure? We recommend Flexible Savings for beginners. You can switch anytime.
9:41
Choose Your Product
Which investment fits your goals?
Continue
1/5
Fixed Term Treasury
Your funds are locked for the chosen period
Best Offer
16%. p.a
Target Savings
Save Towards a goal
12%. p.a
Flexible Savings
Withdraw at anytime and still earn
12%. p.a
Not sure? We recommend Flexible Savings for beginners. You can switch anytime.
9:41
2/5
16%. p.a
Fixed-Term Treasury
Your funds are locked for the chosen period ou cannot withdraw before maturity. Funds invested in government-backed securities.
Overview
Calculator
Risk and Returns
Your money is invested in secure government-backed treasury bills. It’s like a locked vault that grows over time
Transparent Terms
Interest is calculated daily and paid at the end of your selected term.
Early liquidation (withdrawing before the end date) may incur a small 2% processing fee on interest earned."
Regulated by the SEC and NDIC insured." (This builds massive trust in the Nigerian market)
Start Investing
Compare with other products
9:41
2/5
16%. p.a
Fixed-Term Treasury
Your funds are locked for the chosen period ou cannot withdraw before maturity. Funds invested in government-backed securities.
Overview
Calculator
Risk and Returns
Calculate your returns
Investment amounts
Enter Amount
₦10K
₦50K
₦100K
500K
Duration
Choose Duration
3 months
6 months
12 months
Your Investment:
₦100,000
Interest Rate:
15% p.a.
Duration:
6 months
Maturity Date:
6 August 12, 2026
Interest Earned:
₦7,500
Total at Maturity
₦36,950.00
Start Investing
9:41
2/5
16%. p.a
Fixed-Term Treasury
Your funds are locked for the chosen period ou cannot withdraw before maturity. Funds invested in government-backed securities.
Overview
Calculator
Risk and Returns
2024
+10.0%
2024
+10.0%
2024
+10.0%
2024
+10.0%
2024
+10.0%
2024
+10.0%
2024
+10.0%
Start Investing


STEP 2: Email Registration + Verification
Show: Single email field, soft copy explaining why
Verification: Email sent in-background, Confirm your inbox instead of Check your email
STEP 2: Email Registration + Verification
Show: Single email field, soft copy explaining why
Verification: Email sent in-background, Confirm your inbox instead of Check your email
9:41
Nationality
Select Country of nationlity
Get Started
3/4
Select your Country
Which investment fits your goals?
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Nationality
Select Country of nationlity
Get Started
3/5
Select county
Cancel
Search assets...

Nigeria

Angola

Algeria

Chad

Equatorial Guinea

Cape Verde

Guinea

Egypt
Select your Country
Which investment fits your goals?
9:41
Legal First name
Enter first name
Legal Last name
Enter last name
Email address
Enter first name
Phone number
Phone number
Got an invite code?
Enter Referral code
Create Account
By selecting Agree and continue, I agree to our Terms of Service, Payments Terms of Service and Notification Policy and acknowledge the Privacy Policy.
4/5
Lets gets you started
Provide your basic information so we can get to know you
9:41
New Password
A minimum of 8 characters
Lower and uppercase letters
At least 1 number
At least 1 symbol
Confirm new password
Get Started
5/5
Create Your Password
Provide your basic information so we can get to know you
9:41
New Password
************
A minimum of 8 characters
Lower and uppercase letters
At least 1 number
At least 1 symbol
Confirm new password
**************
Continue
5/5
Create Your Password
Provide your basic information so we can get to know you
9:41
Enter your Pin
Confirm new password
Continue
5/5
Create your Pin
Your PIN adds and extra layer of security to your Account
9:41
Enter your Pin
Confirm new password
Continue
5/5
Create your Pin
Your PIN adds and extra layer of security to your Account
Pin created Successfully
Well Done!
9:41
Enter code
Resend code in 00.59
Continue
One last thing... Verify your email
We sent a code to your gen*******il.com , kindly input your 5 digit code
9:41
Email addresses
Enter address
Password
Enter password
Forgot password?
Continue
Welcome back !
Enter your Sign in details to Proceed
Dont have an account Login?



STEP 3: Home page + Identity Verification
Show: Home page, NIN and BVN registration and face recognition
STEP 4: Create Investment Flow
Show: Product display, explanations and buy amount , duration and payment information
STEP 4: Create Investment Flow
Show: Product display, explanations and buy amount , duration and payment information
9:41
Choose Your Product
Which investment fits your goals?
Continue
Fixed Term Treasury
Your funds are locked for the chosen period
Best Offer
16%. p.a
Target Savings
Save Towards a goal
12%. p.a
Flexible Savings
Withdraw at anytime and still earn
12%. p.a
Not sure? Not sure? TWe recommend Flexible Savings for beginners. You can switch anytime.
9:41
Continue
Give your plan a unique name
Name
Enter name
15 characters max
I
The
Go
Q
W
E
R
T
Y
U
I
O
P
A
S
D
F
G
H
J
K
L
Z
X
C
V
B
N
M
space
return
123
@
.
9:41
Continue
Give your plan a unique name
Name
Enter name
Name is required
15 characters max
I
The
Go
Q
W
E
R
T
Y
U
I
O
P
A
S
D
F
G
H
J
K
L
Z
X
C
V
B
N
M
space
return
123
@
.
9:41
Choose payment plan
Amount to invest
₦ 10,000.00
₦10,000.00
₦15,000.00
₦20,000.00
₦25,000.00
₦50,000.00
₦500,000.00
2
3
4
5
6
7
8
9
0
9:41
Continue
Investment Duration
60 days
12.5% p. a
90 days
12.5% p. a
180 days
12.5% p. a
270days
12.5% p. a
365 days
12.5% p. a
9:41
Pay Now
Select a payment method
₦200,00.00
Wallet
Bank Transfer
Instant or near-instant
Card/Debit card
Fast, additional fees may apply
9:41
Continue
Investments summary
Amount
₦ 1,000,050.00
Upfront interest rate
11.3% p.a
Upfront interest amount
₦ 113,000.00
Amount on maturity
₦ 1,000,000,000.00
Tenor
365 days
Start date
Feb 12, 2026
Roll-over mandate
None
Maturity date
Feb 12, 2027
Not sure? Not sure? TWe recommend Flexible Savings for beginners. You can switch anytime.
9:41
Go home
You're now investing! 🎉
Your money is already working for you.
Product
Fixed Savings
Amount
₦ 1,000,050.00
Upfront interest rate
11.3% p.a
Upfront interest amount
₦ 113,000.00
Amount on maturity
₦ 1,000,000,000.00
Tenor
365 days
Start date
Feb 12, 2026
Maturity date
Feb 12, 2027



Design Rationale
Design Rationale
Problem-Solving Approach: Addressing 60% Abandonment
The core abandonment drivers are: distrust, complexity, and unclear value. This redesign tackles each:
Front-load value: Product education happens before login (Screen 1), not after verification. Users understand what they are investing in before committing identity data.
Reduce cognitive load: From 9 steps to 6 core steps. Email verification backgrounded. Address collection deferred to onboarding 2.0 or account settings.
Real-time feedback: BVN verification now has animated progress (was a silent wait). Users see Checking, Validating, Confirmed,; reducing anxiety and app-closure.
Trust-building copy: Every screen includes reassurance , We never share your email,Verified by CBN,Most verified in 2 mins.
Problem-Solving Approach: Addressing 60% Abandonment
The core abandonment drivers are: distrust, complexity, and unclear value. This redesign tackles each:
Front-load value: Product education happens before login (Screen 1), not after verification. Users understand what they are investing in before committing identity data.
Reduce cognitive load: From 9 steps to 6 core steps. Email verification backgrounded. Address collection deferred to onboarding 2.0 or account settings.
Real-time feedback: BVN verification now has animated progress (was a silent wait). Users see Checking, Validating, Confirmed,; reducing anxiety and app-closure.
Trust-building copy: Every screen includes reassurance , We never share your email,Verified by CBN,Most verified in 2 mins.
Key Design Decisions
1. Product Education Before Identity Verification
Why: Users are more willing to share personal data if they understand why and what they are investing in. Showing product benefits first creates buy-in.
Trade-off: More initial screens, but higher intent user base (self-selection).
2. Animated Progress During BVN Verification
Why: Silent waits cause users to think the app is broken and close it. Animation + status text (Checking BVN...) signals progress and reduces drop-off mid-process.
Expected impact: 15% reduction in mid-verification abandonment.
3. Lightweight KYC (Name + Phone Only, Address Deferred)
Why: BVN lookup already returns address. Asking twice feels redundant and increases friction. Move full KYC to post-investment account settings.
Trade-off: Regulatory compliance requires full KYC, but it can happen after trust is built.
Compliance & UX Balance
Fintech in Nigeria must comply with CBN Know-Your-Customer (KYC) regulations. This design complies without overwhelming users:
BVN verification satisfies identity requirements (CBN tier-1 compliant).
Full address collection deferred but gated: Users cannot deposit beyond 500K without completing full KYC.
Terms acceptance: Simplified (1 screen) rather than 5-page legal document. Links to detailed T&Cs for compliance audit.
Trust & Security Design
Visual trust signals:
Padlock icon next to Secured by [Bank Partner] on bank-linking screen.
CBN compliance badge: Regulated by CBNon welcome screen (footer).
Social proof: 12,000 Nigerians investing,500M+ invested on success screen.
Transparency: FAQ link: Why do we ask for BVN? explains regulatory requirement.
Writing about the project helped me better articulate design decisions beyond visuals.
1. Product Education Before Identity Verification
Why: Users are more willing to share personal data if they understand why and what they are investing in. Showing product benefits first creates buy-in.
Trade-off: More initial screens, but higher intent user base (self-selection).
2. Animated Progress During BVN Verification
Why: Silent waits cause users to think the app is broken and close it. Animation + status text (Checking BVN...) signals progress and reduces drop-off mid-process.
Expected impact: 15% reduction in mid-verification abandonment.
3. Lightweight KYC (Name + Phone Only, Address Deferred)
Why: BVN lookup already returns address. Asking twice feels redundant and increases friction. Move full KYC to post-investment account settings.
Trade-off: Regulatory compliance requires full KYC, but it can happen after trust is built.
Compliance & UX Balance
Fintech in Nigeria must comply with CBN Know-Your-Customer (KYC) regulations. This design complies without overwhelming users:
BVN verification satisfies identity requirements (CBN tier-1 compliant).
Full address collection deferred but gated: Users cannot deposit beyond 500K without completing full KYC.
Terms acceptance: Simplified (1 screen) rather than 5-page legal document. Links to detailed T&Cs for compliance audit.
Trust & Security Design
Visual trust signals:
Padlock icon next to Secured by [Bank Partner] on bank-linking screen.
CBN compliance badge: Regulated by CBNon welcome screen (footer).
Social proof: 12,000 Nigerians investing,500M+ invested on success screen.
Transparency: FAQ link: Why do we ask for BVN? explains regulatory requirement.
Writing about the project helped me better articulate design decisions beyond visuals.
Copyright 2026 by Genevieve Anaynwu




